Refund policy

 

All the products have been made in the finest handwoven cotton fabrics and materials. Many of the processes are manually done. Irregularities which may occur are characteristic of the handcrafted process and are not counted as a defect in the product.

Exchange / Return :

We follow a very stringent quality check process and make sure to provide our customers with the highest quality products. We will not do any refunds, however, in case our customer is not happy with a certain product, we are more than happy to exchange it. For any exchange / return requests please write to us at shop704@barefoot.lk  whatsapp on +94773882811

Conditions :

  • In case of any exchange, the customer is requested to inform us about the same within 7 days of receipt of the items ordered. We accept the exchange within 15 days of the registered request and hold the right to not accept the products received in a damaged condition or after the given time. 
  • - The cost of return / exchange if any would have to be borne by the customer. We kindly request you to please go through our size guide thoroughly before confirming your orders. For any assistance you can write to us on shop704@barefoot.lk
  • - The products should be in unworn/unused condition with all tags intact. BAREFOOT holds all rights to not accept the products if they have been used or damaged by the customer.
  • - We only accept exchange / return of product once and within 2 days of the goods received by the customer.
  • - Barefoot will not be responsible for the loss of products sent by you and will not accept the products if  the outer packaging is damaged or the seal is broken.
  • - We do not guarantee availability of the same product in the desired size. Exchange will entirely depend on availability of products. Requesting you to please check before requesting an exchange by contacting  shop704@barefoot.lk
  • - Bespoke or customised orders cannot be cancelled or exchanged unless they are faulty or not as requested. 
  • - Any or all products on clearance sales or at discounted prices are not eligible for an exchange or return.
  • - We do not follow a refund policy and do not offer a refund on any orders. However you can ask for a credit note that will be valid for a period of 3 months from the date of issue and will be exclusive of the shipping charges.
  • - In any case, if  Barefoot sends you a faulty product/ wrong order, we are responsible for bearing all the costs of Return / Exchange. If our service provider operates in your area, a pickup could be arranged from our end. However, if they don't, we request the customer to send the product back and compensate the shipping charges for the same within 7 working days.

Cancellation

Please note that there may be orders that we are unable to accept for varying reasons. Such orders will not be processed and cancelled. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your bank account has been charged, the said amount will be reversed back in your account within 7 working days. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.

Barefoot reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. Barefoot will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.